TapGuard FAQ
Quick answers about setup, compatibility, privacy, shipping, and more. Can’t find it? Email support@tapguards.com.
Getting Started
What is TapGuard?
TapGuard is a precision PSA case with a rewriteable NFC tag. Tap with a phone to open your link—price history, a highlight video, a listing, or a showcase page. Update the link anytime without opening the case.
Which slabs does TapGuard fit?
Currently PSA (standard slab). Support for other grading companies is being explored.
Do I need the app?
Reading needs no app. To write or update the link, install the free TapGuard iOS app.
How do I set one up?
Open the app → Write → paste URL → Write to NFC Tag → hold phone to the case’s top edge 1–2s → success → tap again to test.
Using & Updating
What links work best?
Short, HTTPS links. Popular choices: price-history pages, a YouTube/Shorts highlight, marketplace listings, or your collection hub.
How do I change the link later?
Use Clear in the app → Write a new URL → scan again → test.
Compatibility
Which phones can read TapGuard?
All modern iPhones and most Android phones with NFC enabled. iPhone read zone: top edge/front camera. Android varies by model (top or center back).
Does it work with MagSafe/metal cases?
Thick metal/MagSafe plates can reduce sensitivity. If a tap fails, remove/adjust the plate and retap slowly along the top edge.
Shipping, Returns & Warranty
Where do you ship?
USA today; international coming soon. Rates shown at checkout.
What’s the return policy?
Unused/undamaged items may be returned within 30 days. Contact support for an RMA.
Warranty?
1-year limited warranty against manufacturing defects.
Safety & Privacy
Can anyone read my TapGuard?
Yes—any NFC tap opens your link. Use share-safe, public pages; avoid sensitive data.
Is NFC safe for my cards?
Yes. The NFC tag is passive (no battery); it only responds when tapped by a phone.
Troubleshooting
Nothing happens when I tap.
Place your phone’s NFC area at the top edge, hold 1–2s, and try slowly sliding along the edge. For Android, ensure NFC is ON. Remove thick/metal cases.
Opens the wrong/old page.
Use
- Choosing a selection results in a full page refresh.
- Opens in a new window.