Refund policy

Returns & Exchanges – TapGuards

Window

• You may return or exchange within 7 days of the shipped date as shown on your tracking.
• To start, email support@tapguards.com with your order #, reason, and whether you prefer a return or exchange. We’ll reply with a Return Authorization (RMA) and instructions.

Eligibility

• Items must be unused, unopened, and in original packaging (all inserts/accessories included).
• We cannot accept items that are opened, used, damaged, altered, or missing parts.
• Final-sale items, gift cards, and shipping charges are non-refundable.

Return shipping

• Customers are responsible for return/exchange shipping and labels. Please use a trackable method; we’re not responsible for returns lost in transit.
• If we sent the wrong item or your item arrived damaged/defective, we’ll cover the label—contact us within 48 hours of delivery with photos.

Refunds

• Once our fulfillment team receives and inspects the return as unused/unopened, we’ll issue a refund to your original payment method.
• Please allow 3–5 business days for processing after receipt. Original shipping paid (if any) isn’t refundable.

Exchanges

• We’ll ship the exchange after the original item arrives and passes inspection.
• If the requested item is out of stock, we’ll issue a refund instead.

International orders (if applicable)

• Duties/taxes are set by your country and aren’t refundable by TapGuards. Return shipping for international orders is customer-paid.

Need help?
support@tapguards.com